Terms of Service

1. Acceptance of Terms

By creating an account on TableServe (https://tableserve.in or associated merchant portals), downloading the TableServe Android application, or scanning table QR codes, you agree to be bound by these Terms of Service. If you represent a restaurant entity, you confirm that you have the authority to bind that business to these terms.

2. Description of Services & Subscription

• 0% Commission Guarantee: TableServe charges a flat software subscription fee (or offers a 14-day free trial). We take 0% commission on food or beverage sales generated through the platform.
• 14-Day Free Trial: New restaurant accounts receive 14 days of full feature access with no credit card required. Upon trial expiration, continued service requires an active subscription.
• Feature Access: Subscriptions include unlimited QR menu views, order placement, live Kitchen Display (KDS), Captain floor ordering, 58mm/80mm ESC/POS thermal printing, and GST Rule 46 compliant billing.

3. Hardware & BYOD Compatibility

TableServe is engineered to run on standard commercial hardware without requiring proprietary locked terminals:

• BYOD Smart Devices: Staff and managers may access portals via Android smartphones, tablets, iPads, Windows PCs, or Linux terminals.
• Thermal Receipt Printers: Compatible with standard 58mm and 80mm ESC/POS thermal printers via Native Android Bluetooth SPP, Web Bluetooth GATT, QZ Tray, or USB/LAN.
• Offline-First Resilience: TableServe features an offline hybrid sync engine allowing orders and KOTs to continue printing during local network or internet disruptions, synchronizing automatically upon reconnection.

4. Merchant Responsibilities & Legal Compliance

Restaurants using TableServe agree to:

• Maintain accurate menu item names, descriptions, allergen warnings, and pricing in Indian Rupees.
• Configure appropriate GST rates and GSTIN details in accordance with Indian tax laws (e.g. 5% GST for standalone restaurants under Composition or Regular schemes).
• Safeguard master login passwords and staff 4-digit PINs, rotating credentials if staff members leave the business.
• Ensure that all food preparation complies with applicable Food Safety and Standards Authority of India (FSSAI) regulations.

5. Merchant Data Ownership & Intellectual Property

You retain 100% intellectual property ownership of your restaurant brand, logos, photos, menu data, customer order history, and financial sales records. TableServe does not claim ownership over any merchant-generated content and provides one-tap CSV/Excel data export capabilities.

6. Service Availability & SLA

We target a 99.9% uptime for our cloud infrastructure. Scheduled maintenance windows are performed during low-traffic off-peak hours (typically 2:00 AM – 5:00 AM IST) with prior platform notice. TableServe's local offline engine ensures that physical dining floors can continue punching orders and printing kitchen tickets even during cloud outages.

7. Account Cancellation & Termination

• Voluntary Cancellation: Merchants may cancel their subscription at any time without long-term lock-in contracts or cancellation penalties.
• Data Removal: Upon formal account deletion, all restaurant records, orders, sessions, and uploaded assets are atomically purged from the primary database under our strict data retention policy.

8. Limitation of Liability

To the maximum extent permitted by Indian law, TableServe and its operators shall not be liable for indirect, incidental, or consequential damages resulting from restaurant hardware failure, internet service provider outages, thermal printer paper jams, or incorrect tax rate configurations entered by the merchant.

9. Governing Law & Dispute Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of India. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts in West Bengal, India.

10. Support & Inquiries

For technical support, billing inquiries, or onboarding assistance: